Beginner product
Net Promoter Score (NPS)
NPS measures customer loyalty on a 0–10 scale, producing a score from -100 to +100. A leading indicator of retention and referral growth for startups.
#customer satisfaction
2 results
Glossary
Concepts
Intermediate framework
Kano Model
A framework for categorizing product features by how they affect customer satisfaction - from basic must-haves to unexpected delighters.